Why We Are Evolving Our Service

For many of our customers, service is no longer an optional support offering — it has become a business-critical component of their production. When a machine stops, support must be reliable, qualified, and transparent.

In recent years, both the complexity of our machines and the volume of international support have increased significantly. At the same time, rapid response capability has become a core expectation. Introducing a structured service organization is therefore a logical step to ensure long-term stability and quality. It also reflects the common industry standard in the field of special-purpose machine engineering.

What Will Improve for You

Our new service structure creates more transparency and predictability. Service requests will receive clear priorities and defined response times. In addition, regular inspections (in the higher service levels), structured diagnostics, and specific recommendations will ensure an even more systematic approach.

For you, this means more reliable service, transparent processes, and increased security in your daily operations.

What Comes Next

In early April, we will present the new service packages — Bronze, Silver, and Gold — in detail. You will then learn which services are included and which package best suits your requirements.