{"id":4358,"date":"2026-03-13T12:38:47","date_gmt":"2026-03-13T11:38:47","guid":{"rendered":"https:\/\/schwarze-robitec.com\/?p=4358"},"modified":"2026-03-13T12:50:08","modified_gmt":"2026-03-13T11:50:08","slug":"new-service-structure","status":"publish","type":"post","link":"https:\/\/schwarze-robitec.com\/en\/new-service-structure\/","title":{"rendered":"We are restructuring our service \u2013 for greater reliability and planning security"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<section>In recent years, the demands on our technical service have changed significantly. Modern machines are more complex than ever: software, automation, and networked systems shape the daily operations of many production lines. At the same time, the need for international service, remote diagnostics, and rapid response times has steadily increased.To continue meeting these rising expectations in the future, we will introduce a clearly structured service organization with defined service levels on May 1, 2026.<\/p>\n<h2>Why We Are Evolving Our Service<\/h2>\n<p>For many of our customers, service is no longer an optional support offering \u2014 it has become a business-critical component of their production. When a machine stops, support must be reliable, qualified, and transparent.<\/p>\n<p>In recent years, both the complexity of our machines and the volume of international support have increased significantly. At the same time, rapid response capability has become a core expectation. Introducing a structured service organization is therefore a logical step to ensure long-term stability and quality. It also reflects the common industry standard in the field of special-purpose machine engineering.<\/p>\n<h2>What Will Improve for You<\/h2>\n<p>Our new service structure creates more transparency and predictability. Service requests will receive clear priorities and defined response times. In addition, regular inspections (in the higher service levels), structured diagnostics, and specific recommendations will ensure an even more systematic approach.<\/p>\n<p>For you, this means more reliable service, transparent processes, and increased security in your daily operations.<\/p>\n<h2>What Comes Next<\/h2>\n<p>In early April, we will present the new service packages \u2014 Bronze, Silver, and Gold \u2014 in detail. You will then learn which services are included and which package best suits your requirements.<\/p>\n<\/section>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;] In recent years, the demands on our technical service have changed significantly. Modern machines are more complex than ever: software, automation, and networked systems shape the daily operations of many production lines. At the same time, the need for international service, remote diagnostics, and rapid response times has steadily increased.To continue meeting these [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":4360,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[54],"tags":[],"class_list":["post-4358","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-service-and-maintenance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Schwarze-Robitec presents new service concept<\/title>\n<meta name=\"description\" content=\"As of May 1, 2026, we will introduce a clearly structured service organization with defined service levels.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/schwarze-robitec.com\/en\/new-service-structure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Schwarze-Robitec presents new service concept\" \/>\n<meta property=\"og:description\" content=\"As of May 1, 2026, we will introduce a clearly structured service organization with defined service levels.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/schwarze-robitec.com\/en\/new-service-structure\/\" \/>\n<meta property=\"og:site_name\" content=\"Schwarze-Robitec GmbH &amp; Co. 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