{"id":4718,"date":"2026-03-30T13:53:33","date_gmt":"2026-03-30T11:53:33","guid":{"rendered":"https:\/\/schwarze-robitec.com\/?page_id=4718"},"modified":"2026-04-07T10:28:06","modified_gmt":"2026-04-07T08:28:06","slug":"service-level-agreements","status":"publish","type":"page","link":"https:\/\/schwarze-robitec.com\/en\/service\/service-level-agreements\/","title":{"rendered":"Service Level Agreements"},"content":{"rendered":"

[vc_row][vc_column][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1774867797678{background-color: #ffffff !important;border-color: #ffffff !important;}”][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

\n
\n

Reliable machine service that stays predictable<\/strong><\/h2>\n
Highly efficient machines require reliable support. With our Service Level Agreements (SLA), you benefit from
\nfast response times<\/strong>, clearly defined priorities<\/strong> and
\ntransparent and predictable service costs<\/strong>. Whether you need occasional support, preventive maintenance, or maximum availability \u2014 we offer suitable service packages for every production environment.<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][vc_separator css=””][\/vc_column_inner][\/vc_row_inner][vc_empty_space][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

Your benefits at a glance<\/h2>\n

[\/vc_column_text][vc_column_text css=””]<\/p>\n

\n
\n
\n

\u2714\ufe0e<\/p>\n

Reliable response time<\/p>\n<\/div>\n

\n

\u2714\ufe0e<\/p>\n

Predictable costs<\/p>\n<\/div>\n

\n

\u2714\ufe0e<\/p>\n

Clear priorities<\/p>\n<\/div>\n

\n

\u2714\ufe0e<\/p>\n

Preventive inspections<\/p>\n<\/div>\n

\n

\u2714\ufe0e<\/p>\n

Transparent documentation<\/p>\n<\/div>\n

\n

\u2714\ufe0e<\/p>\n

Fewer downtimes<\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][vc_empty_space][\/vc_column_inner][\/vc_row_inner][vc_separator css=””][vc_row_inner][vc_column_inner][vc_column_text css=””]<\/p>\n

Our service packages at a glance<\/h2>\n

[\/vc_column_text][vc_column_text css=””]<\/p>\n

\n
\n
<\/p>\n
<\/div>\n
\n

Bronze \u2013 Entry into structured support<\/h3>\n\n\n\n\n\n\n\n
Support scope<\/strong><\/td>\n24 h\/year (phone & remote)<\/td>\n<\/tr>\n
Response time<\/strong><\/td>\n1 business day (low priority)<\/td>\n<\/tr>\n
Inspection<\/strong><\/td>\n\u2013<\/td>\n<\/tr>\n
Discount<\/strong><\/td>\n\u2013<\/td>\n<\/tr>\n
Target group<\/strong><\/td>\nlow support needs, predictable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

[\/vc_column_text][vc_column_text css=””]<\/p>\n

\n
\n
<\/p>\n
<\/div>\n
\n

Silver \u2013 preventive & prioritized<\/h3>\n\n\n\n\n\n\n\n
Support scope<\/strong><\/td>\nunlimited (phone & remote)<\/td>\n<\/tr>\n
Response time<\/strong><\/td>\n1 business day (prioritized)<\/td>\n<\/tr>\n
Inspection<\/strong><\/td>\n1\u00d7\/year incl. labor costs<\/td>\n<\/tr>\n
Discount<\/strong><\/td>\n3% on spare parts & service<\/td>\n<\/tr>\n
Target group<\/strong><\/td>\npreventive users, planned maintenance<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

[\/vc_column_text][vc_column_text css=””]<\/p>\n

\n
\n
<\/p>\n
<\/div>\n
\n

Gold \u2013 maximum operational reliability<\/h3>\n\n\n\n\n\n\n\n
Support scope<\/strong><\/td>\nunlimited (phone & remote)<\/td>\n<\/tr>\n
Response time<\/strong><\/td>\nhighest priority<\/td>\n<\/tr>\n
Inspection<\/strong><\/td>\n1\u00d7\/year incl. labor & travel costs<\/td>\n<\/tr>\n
Discount<\/strong><\/td>\n5% on spare parts & service<\/td>\n<\/tr>\n
Target group<\/strong><\/td>\nmaximum failure safety<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

[\/vc_column_text][vc_column_text css=””]<\/p>\n

\n
\n
<\/p>\n
<\/div>\n
\n

Pay per Use \u2013 flexible & transparent<\/strong><\/h3>\n

Still available for customers without a Service Level Agreement.<\/p>\n